About Us :

TechnetIQ

Online Market Place for Efficient and Accountable IT outsourcing.

At TechNetIQ, it is our mission to provide quality, competent and friendly service professionals to help make our national I.T. Service Buyers projects easy. For I.T. Service Buyers who require regular project help, onsite service calls, and Certified Service Pros, we have worked hard to make the task of finding and tracking Service Providers across Canada fast and efficient.

At TechNetIQ we’ve created a streamlined and simple tool to help you quickly and efficiently find and manage outsourced IT Professionals.

TechNetIQ:

Advantages:

Competitor Reviews and Client Consultations have told us:

Competitors are missing the following features:

Inventory Tracking Tools – TechNetIQ had put in prompts to record Serial Numbers, Returned part Serial Numbers, RMA Numbers and Return RMA Numbers.

This creates minimal project follow-up as all pertinent project information should be provided with each job.

Track progress and history for remote projects thus reducing project management time and customer call backs.

Save time with future projects by obtaining easy access to project history, RMA numbers, and Serial numbers.

Track Performance / Increase Accountability – Service Providers and Service Buyers are both rated on each job. This helps maintain accountability between both parties.

SLA Tracking – Post Service Level Agreements and service times with each project. Increase accountability while decreasing response times for time sensitive projects.

Streamline Project Management

Simple and easy to use Project Management Interface

Green Light/Red Light Prompts alert projects participants of pending communications and tasks.

Additional Benefits of Online Service Procurement:
Reduced Cost from Service Professionals:

Streamlined projects facilitate streamlined payment processes.
Save Money on your outsourcing: Service Professionals are paid within days on having their project completions approved. Many Service Professionals will offer a discount for fast payment. We had talked to Service Professionals from across the country. Many of them point out the difficulty of dealing with long accounts payable times when dealing with outsourced projects. We believe that when a buyer has an emergency and needs immediate assistance, they deserve prompt payment for good service.

Accounting:

We help you track your outsourcing costs. As corporations downsize their I.T. departments, they often struggle with the management of their I.T needs. We provide the ability to track each outsource project detail, as well as the cost. Most corporations still need to account for their expenses. Our reporting system will allow you to generate cost reports so you can track and manage the costs of outsourcing your I.T. projects.

Online Project Tools:

Real time communication - send alerts to available technicians immediately.
Communication Logs - save and review logs of any issues that might affect the efficiency of your project.

Prompts for Specific Project Mandates:

Specific Prompts for Service Level Agreements and Rush Service Calls.
Out system prompts project participants to provide relevant RMA and Return RMA numbers.